Kitchen Display System for Counter Service
A takeout order is only as good as the ticket that doesn't get lost. This walkthrough follows one order from the register to the kitchen board and back to the counter for payment.
What you’ll see
- Ringing up a sale and suspending it under a counter sale type
- The board: New Orders, with order number, type and a running timer
- Moving a ticket through New, Preparing, Ready and Delivered
- Recalling the suspended sale at the counter to take payment
Why it matters
A printed ticket is a snapshot of one moment. A kitchen display keeps every open order visible, in order, with the time it has been waiting -- and it is the same system your register already runs, not a second product to license or sync.
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Transcript
A takeout order is only as good as the ticket that doesn't get lost. There's nothing new to learn at the counter. Ring the order up the way you already do, and suspend it under a type like Takeout or Dine In — that's what sends it to the kitchen. It lands on the board under New Orders — the order number, its type, and a timer that starts counting from the moment it was placed. The kitchen moves each ticket forward — New, Preparing, Ready, Delivered — one order at a time. Modifiers ride along on the card, including the free ones, like no onions.
Mark it ready, and the counter finds out — on the board, and as a pop-up on the touch register where real-time updates are available. Recall the ticket to take payment, split however it needs to be — a deposit up front, two cards, or cash and a gift card, whatever the order calls for. Delivered orders clear the board on their own. Complete the sale, and it's gone — no reprinting, no lost tickets.
What you sell, and how you serve it. One system.
Run this on your own products
Nothing in this walkthrough is a mock-up. Start a free trial, import your catalog and try the same workflow with your own numbers.